I know I am supposed to ask if you are bonded and insured.  But what does that mean, exactly?

Yes, we are fully bonded and insured by Detwiler Inc.  Bonding refers to the protection afforded to the customer if an employee steals from the customer (never happened yet).  Insured means that our employees carry liability coverage for personal injuries and property damage, as well as workers' compensation insurance.  Basically this means that if anything is stolen, broken or an employee is injured in your office we will cover the costs. Again, just so you know, we have never had any problems with such things. 

 Will you do the kitchens and bathrooms as well?

Yes, your office includes bathrooms and break rooms, and we will clean everything from the toilets to the coffee pot.

 What if we aren’t satisfied with a cleaning?

We provide a 24-hour guarantee.  If you are not satisfied with the job, we will return within 24 hours to make it right. 

Do you bring your own cleaning supplies?

Yes, yes we do.  We bring everything we need to clean everything you need cleaned.

 What are your security policies and screening methods for employees? 

See our security page for information. 

 Do we have to sign a contract?

We have something we call a service agreement.  It isn’t a contract.  We are confident in our ability to provide quality service every time we clean.  You are free to cancel your regularly scheduled cleaning at any time.

What times do you work?  Are you available early mornings or late nights? 

We understand that you are in business during the day.  We can come in the morning, at nights, or on the weekend to clean your office while you are not there.  We will work with your schedule, not ours.

I have highly sensitive documents pertaining to finances in my office.  Will my  personal files remain private?

Our staff are experienced, trained professionals who respect your privacy.  They are there to do their job, just as you do yours.

Can you clean my computer and electronic equipment?

We understand that your computers and electronic equipment are essential to your business.
We know the proper methods for cleaning most electronics and will treat them with care.