Cleaning Security
Premier Maintenance Co. Inc.

I've heard to always ask maid services if they are bonded and insured.  Are you...and what exactly does that mean anyway?
Yes, we are fully bonded and insured by Detwiler Inc.  Bonding refers to the protection afforded to the customer if an employee steals from the customer (never happened yet).  Insured means that our employees carry liability coverage for personal injuries and property damage, as well as workers' compensation insurance.  Basically this means that if anything is stolen, broken or an employee is injured in your home or office we will cover the costs.

I'm still concerned about my valuables.  What extra steps do you take against theft in my home or office?   Because we are family-owned and run, we employ only a few cleaners all of whom we have known for many years.  Any new employees are screened carefully and must accompany one of our professional cleaners on all jobs for a two-week trial period.  Only after we feel completely secure of a trainee's integrity will we introduce a new housekeeper into our company.  

Furthermore, we are professionals who have chosen housekeeping or commercial cleaning as our occupation.  We understand that in our profession integrity is just as important as skill.  As professional cleaners, stealing from you is just as unthinkable to us as it would be for you to steal the money from the cash drawer or a computer from your company's office.   

I can't help it.  I just feel strange letting a stranger clean my home.  So would we.  That's why we encourage you to get to know us.  Our Premier Maintenance cleaning family will be a frequent visitor to your home for many years to come.  Feel free to stay home and supervise our work.  Talk to us.  We like to socialize.  Let our family get to know yours, and you won't feel like we're strangers for long. 

If I choose to give my maid a key how is it handled?  Your key is checked into a secure cabinet every night.  Your key will never be available to anyone else--even a temporary housekeeper--without your express permission.  We never make copies and your key is labeled only with general information (such as street name or apartment complex).   It is never labeled with a house number or more specific information, so that even in the rare event that a key is lost, the key would not be easy for others to use.

What if I have an alarm system?  If you wish your housekeeper or office-cleaner to know the alarm code, we will naturally keep it in the strictest of confidence.  All of our cleaners are well versed in using alarm systems.  As an alternative, you can simply choose not to set the alarm when you know the cleaner is coming.

What happens when my housekeeper goes on holiday or is sick?  You can opt to receive a temporary housekeeper or not.  The choice is up to you; and you will, of course, be notified of the situation.   Your temporary housekeeper will receive your key only if you so request. 

What about payroll taxes?  One of the benefits of using a cleaning agency such as Premier Maintenance Co. Inc. is that you never have to worry about payroll taxes.  You pay us, we take care of the legalities.